What is the charge for delivery?
Delivery fee varies according to
the recipient's city. The rate is displayed next to the recipient's
city you entered in your order. The delivery charge is exactly what
the freight forwarder is charging and rates might change without
I would like to place an order, but my city is not listed. What
do I do?
Unfortunately there is a small number of city to which we are
currently unable to provide one day delivery service. If your city
is not listed please contact us for further assistance - we may
still be able to accept your order, but will need your agreement
that we would not able to guarantee freshness if the delivery time
is more than 1 day.
Can you deliver to PO Boxes or forwarding addresses?
No. Please note we can only deliver to street addresses, not PO
Boxes or forwarding addresses. Please ensure the recipient or
designated person is available to accept the delivery. We suggest
the baumkuchen to be refrigerated upon arrival to preserve
Do you offer same day delivery?
Sorry, We do not provide same day delivery service, fastest
delivery time is day-after.
Can you guarantee delivery by a certain time?
Sorry, we cannot accept time request for delivery but our
commitment is to deliver within 1-2 days after payment is paid in
What is the expected arrival time?
Your baumkuchen will arrive on the delivery date specified in
your order. We cannot accept time request for the delivery.
What should I do if I have a problem with my delivery?
Please contact us immediately so we can assist