Plaza Indonesia
Foodhall Gourmet – Level Basement
Jakarta – Indonesia
Telp: 021-3107575 EXT 500
Fax: 021 – 5407995

Shipping & Delivery

What is the charge for delivery?

Delivery fee varies according to the recipient's city. The rate is displayed next to the recipient's city you entered in your order. The delivery charge is exactly what the freight forwarder is charging and rates might change without prior notice.

I would like to place an order, but my city is not listed. What do I do?

Unfortunately there is a small number of city to which we are currently unable to provide one day delivery service. If your city is not listed please contact us for further assistance - we may still be able to accept your order, but will need your agreement that we would not able to guarantee freshness if the delivery time is more than 1 day.

Can you deliver to PO Boxes or forwarding addresses?

No. Please note we can only deliver to street addresses, not PO Boxes or forwarding addresses. Please ensure the recipient or designated person is available to accept the delivery. We suggest the baumkuchen to be refrigerated upon arrival to preserve freshness.

Do you offer same day delivery?

Sorry, We do not provide same day delivery service, fastest delivery time is day-after.

Can you guarantee delivery by a certain time?

Sorry, we cannot accept time request for delivery but our commitment is to deliver within 1-2 days after payment is paid in full.

What is the expected arrival time?

Your baumkuchen will arrive on the delivery date specified in your order. We cannot accept time request for the delivery.

What should I do if I have a problem with my delivery?

Please contact us immediately so we can assist you.