How do I order online?
1 2 3 easy steps
You can order through 'Product' tab or "View Cart" link on every
page of this site.
- Cart: To place your order, simply click on the tab
corresponding to the flavour and size you wish to order.
- Register or Login: Register yourself or login if you're our
existing online customer. Ensure that you enter the correct email
address as all email communications related to your order will be
- Delivery: You will then be asked to enter recipient address and
delivery details. You will be asked to confirm your order before
- Confirmation: At the end of the process, you will receive a
confirmation email entitled 'Your order from Essential Works'.
This email confirms the details of your purchase and provides
payment instruction. Your order will be processed once we received
full payment for your order. How do I know my order has been
Once you have placed your order, you should receive a
confirmation email entitled 'Order confirmation for order #number'
from email@example.com. If you do not receive this email, check
your junk mail folder in case it has landed there in error. If you
are still unable to locate our confirmation email, please email us
at firstname.lastname@example.org for further assistance.
What payment method do you accept?
We accept bank transfer payments via the internet or ATM.
Do you offer cash on delivery (c.o.d) ?
No, we currently do not accept COD as a form of payment. We will
not dispatch any order until payment is received in full.
Is there a minimum order?
No, we do not impose any minimum order requirement. Customer
will be charged delivery fee according to destination city.
Can I place an order in advance or for a future date or
Absolutely! You can select an advanced delivery date up to 2
weeks in advance when entering your delivery details. However, we
cannot accept time request for delivery.
Can I refund or cancel my order?
No refund, exchange or cancellation is permitted once an order
has been confirmed and payment made.
No refund, exchange or cancellation is permitted once delivery
has been made.