Plaza Indonesia
Foodhall Gourmet – Level Basement
Jakarta – Indonesia
Telp: 021-3107575 EXT 500
Fax: 021 – 5407995

Online Ordering

How do I order online?

1 2 3 easy steps

You can order through 'Product' tab or "View Cart" link on every page of this site.

  • Cart: To place your order, simply click on the tab corresponding to the flavour and size you wish to order.
  • Register or Login: Register yourself or login if you're our existing online customer. Ensure that you enter the correct email address as all email communications related to your order will be sent here.
  • Delivery: You will then be asked to enter recipient address and delivery details. You will be asked to confirm your order before submission.
  • Confirmation: At the end of the process, you will receive a confirmation email entitled 'Your order from Essential Works'.

This email confirms the details of your purchase and provides payment instruction. Your order will be processed once we received full payment for your order. How do I know my order has been processed?

Once you have placed your order, you should receive a confirmation email entitled 'Order confirmation for order #number' from order@otarucakes.com. If you do not receive this email, check your junk mail folder in case it has landed there in error. If you are still unable to locate our confirmation email, please email us at order@otarucakes.com for further assistance.

What payment method do you accept?

We accept bank transfer payments via the internet or ATM.

Do you offer cash on delivery (c.o.d) ?

No, we currently do not accept COD as a form of payment. We will not dispatch any order until payment is received in full.

Is there a minimum order?

No, we do not impose any minimum order requirement. Customer will be charged delivery fee according to destination city.

Can I place an order in advance or for a future date or time?

Absolutely! You can select an advanced delivery date up to 2 weeks in advance when entering your delivery details. However, we cannot accept time request for delivery.

Can I refund or cancel my order?

No refund, exchange or cancellation is permitted once an order has been confirmed and payment made.

No refund, exchange or cancellation is permitted once delivery has been made.